Assurance
Virginia works with openness, integrity, and the safeguards that matter. She works responsibly, transparently, and with a commitment to protecting the people and organisations she supports.
C-CAF Accredited Consultant
C-CAF have checked that Virginia, working as VI The Care Consultant, has the relevant insurance and DBS check, and has the relevant skills, qualifications, and experience to carry out the consultancy services.
DBS Update Service
Disclosure and Barring Service (DBS) is used by employers to check the criminal record of someone applying for a role working with vulnerable people. Virginia pays for the update service, which means Virginia's record can be accessed quickly, at any time, and provide up-to-date information.
Professional Insurance
Virginia holds Professional Indemnity Insurance, which includes public liability cover. This protection demonstrates accountability and professionalism, ensuring that if errors, omissions, or accidental damage occur during the course of her work, both Virginia and the customer are financially safeguarded. It reflects a commitment to safe, responsible practice, with risks managed with care and integrity.
Buy With Confidence
Data Protection
VI collects and shares information to provide services, as discussed and agreed with you.
If you have any concerns about the use of your personal data, you can make a complaint to VI using the contact details on the website.
If you remain unhappy with how VI has used your data after raising a complaint, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint
Contract
Professional advice before you order a service.
Help to make an informed decision about the best service to meet your needs.
Fair and transparent prices with no hidden fees or extra charges.
A contract that states the services agreed upon and the price for these services.
Quality check to ensure your expectations have been met.
Complaints
If you want to complain, you are encouraged to contact VI directly. She will attempt to resolve the matter informally.
If you wish to make a formal complaint, she will discuss the process and time scales with you.
You will be asked to provide your details, evidence to support your complaint and the outcome you wish to achieve.
You will receive a written answer, with evidence, to explain the outcome of your complaint.
Every effort will be made to resolve complaints and achieve the best outcomes for all parties involved.
If you are not happy with the outcome of your complaint, you can contact the Care Consultant Accreditation Framework (C-CAF)
Website: https://c-caf.co.uk/contact-us
Testimonials
Tabitha (Registered Manager)
Virginia has made a strong indentation in my career by providing support and advice
to improve our services in my role as Registered Manager. Virginia’s extensive knowledge of CQC requirements enabled us to
achieve a 4 * Outstanding CQC report. Virginia provided a Dementia toolkit &
strategy to wider share with our team...
Virginia has completed audits and inspections within the home, encouraging and
guiding us to implement an action plan to take our care services one step further.
From visual guides/menus, Delirium & Falls prevention support, and the use of signage
and colours around the home. Implementing these actions has also helped us to
achieve the Gold Standards Framework accreditation, increase our care home
review score, and achieve nominations for care home of the year.
Lola (Registered Manager)
Virginia is an exceptional leader in the care sector, with a wealth of qualifications and an impressive depth of knowledge in health and social care. Her expertise spans safeguarding, the Mental Capacity Act, Deprivation of Liberty Safeguards (DoLS), person-centred care, and dignified care practices. She also has a thorough understanding of care legislation, CQC regulations, and compliance requirements—making her an invaluable resource for managers seeking to deliver high-quality, compliant care.
What truly sets Virginia apart is her genuine compassion and commitment to those in need of care. She leads with heart, always ensuring that care is tailored to the individual's needs and delivered with dignity and respect. Her passion for excellence is evident in everything she does, and she consistently goes above and beyond to support both staff and residents.
Andrea (Care Purchaser)
Mum was taken unwell and was in hospital, unable to return home. She was adamant she did not need any care; she would be able to cope on her own at home. It was a difficult situation because mum had deteriorated, and the hospital spoke to me about a nursing home, which mum did not want. I was stuck in the middle, with a power of attorney to make the decision, but not wanting to upset mum.
Virginia spoke to mum about the options and helped her to decide for herself. It took the pressure off me. Mum decided to go into a nursing home and passed away there with the nursing care she needed. Our family were able to spend time with her during her final days, where she was able to see the lovely garden and birds she loved.